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mortal 78 Legal terms for your account

mortal 78 Legal terms explain who may access the account, how we apply local rules, and where you can ask for a policy decision to be checked.

Local-law accessPhone verificationPolicy contact pathWallet record clarity
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mortal 78 mortal 78 Legal terms for your account
CONTACT ROUTES

Get help with Legal questions

A clear contact route helps when a policy clause affects your account or a local-law check needs attention.

Account access Use our account support channel when phone verification, an eligibility check or a policy-based access pause prevents you from reaching your account. Include your registered contact detail and the date of the issue; we will point you to the applicable Legal condition.
Wallet records For a DANA, OVO, GoPay or QRIS record, share the transaction reference and account contact rather than wallet credentials. We can check whether the payment entry is matched correctly and explain which Legal process applies to a correction request.
Policy requests Ask us to clarify a clause, update an inaccurate account detail or explain a policy decision through the available support channel. We will keep the request tied to your account and tell you what additional proof, if any, is needed.
DATA PRACTICES

How we handle Legal requests

Legal handling works best when you know what we collect, why it is used and how to request a change.

Account data

We use the account contact detail and phone-verification result to connect a Legal request with the correct account. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be used to check ownership of an account record.

Cookie choices

Cookies can help keep your session connected to the correct account and remember access settings on your device. Your browser controls whether cookies are accepted. Turning them off may affect account access, and we will not treat a cookie choice as a policy violation.

Account security

Keep your phone, password and wallet credentials private, and sign out on shared devices. We may ask for account details during a Legal check, but you should not send a full wallet password or payment credential in a support message.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. A retention request can be raised through support, although some records may need to remain available for a permitted policy purpose.

Correction requests

If your phone number, account name or payment reference is inaccurate, contact us with the affected detail and a safe way to verify ownership. We will assess the request against the account record and explain any reason a change cannot be applied.

Policy contact

For a Legal question, identify the clause or account event you mean and include the date, device path or transaction reference when relevant. We use that context to route the request properly and avoid exposing account details to the wrong person.

Legal answers before account access

These Legal answers address the questions you may search before opening an account or asking us to change a record. We keep the wording practical: access depends on local law, account ownership is checked through the registered contact detail, and payment references should be supplied without sharing wallet credentials. Contact support when your situation does not fit the examples.

The mortal 78 Legal page explains account access conditions, phone verification, local-law eligibility, policy requests, cookies, data handling and payment-record checks. It is written for your account relationship with us, not as legal advice for your personal circumstances.

Access depends on local law and the eligibility conditions connected with your location. Before opening an account, check that use is permitted where you are. We may request phone verification and can pause access when a required local-law check is incomplete.

Contact support with the account contact detail, the field you believe is inaccurate and a safe way to verify ownership. We can assess a phone number, account name or payment reference correction under our Legal process without asking you to send a wallet password.

DANA and QRIS references may be retained to match a payment with the correct account and resolve a dispute. Send the transaction reference and date when asking for a check. Never include your wallet password or full payment credentials in the request.

Where local law permits, we provide access after the required account steps are complete. If local law does not permit access in your situation, do not continue using the account. Contact us if you need a policy explanation or help with an account record.

Yes. Ask support to explain the retention basis for a specific account or payment record. We keep records for the period needed to operate the account, resolve disputes and meet applicable Legal duties, so deletion may not apply to every record immediately.

Use the available support channel and name the account event, policy clause or transaction reference involved. Include your registered contact detail, but not sensitive wallet credentials. We will route the request for clarification and explain what account evidence may be required.

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